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Customer Service Executive

Customer Service Executive

A customer service executive is charged with establishing customer service guidelines within an organization. This may include developing a written guide to best practices, creating training agendas for staffers and taking the lead in communicating service expectations within the company.

The customer service executive is mostly responsible for attending to customer’s needs and complaints to the best of their ability.

His/her job description usually entails answering customers’ phone calls to take orders, resolve complaints, and to answer to queries. It could also be to provide information to customers.

Customer service executives serve as the primary point of contact for clients coming to a company for inquires, requests, queries, and complaints. Everybody at one time or the other has needed the help of a service executive, which is sometimes in the form of a call or chatting.