All software engineers are already programmers. They need coding experience to become software engineers, and programming is one of the many skills required to develop software. Also, software engineers usually have a broad scope of job responsibilities.
Any special request or grievance from customers that service executives are unable to resolve is referred to more specialized departments for further resolution. There is almost no industry that does not require the service of a software engineers. This is how important this role is in the corporate sector.
Since every business thrives on customers, how they are treated determines to a large extent the growth of the business. As a software engineers, your role will be to use your skills and experience to ensure that your company delivers the best and highest possible standards of service to its customers.
That is to say that your primary duty in any company is to ensure maximum customer satisfaction. In simple terms, you are to make sure, to your best ability, that every customer leaves your company happy and satisfied.
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